FAQ

Is your gold jewelry genuine gold?

Yes, all our gold jewelry is genuine gold and comes stamped either 10K or 14K gold.

Is your silver jewelry genuine sterling silver?

Yes, all our silver jewelry is genuine sterling silver and comes stamped 925.

Which payment method do you accept?

We accept all major credit cards and PayPal.

Are payment transactions secure?

Absolutely, your complete security is our main objective. All information you provide is securely transmitted to us via a 128-Bit SSL security, ensuring your information is 100% secure and confidential.

What's your return policy?

We do have a 14 day return policy that applies to our diamond, gold and silver lines. The up to 30% restocking fee applies only to customers with excessive returns. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.

How do I return an item?

If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 14 days of delivery date. Returned items are subject to a 30% re-stocking fee for customers with excessive returns. Place a copy of your invoice in along with the item(s) you are returning. For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. We are not responsible for items lost or damaged while en route back to us. On your original invoice, if the price of the item you are returning is listed as: Less than $500: You can use any carrier to ship your return package. More than $500: Ship your package via US Postal Service Registered Mail (FedEx® and UPS® will not insure merchandise over $500). All packages must be returned to the following address: 1104 16th Street Lynchburg VA 24504

How long does it take to ship orders?

Most of our gold and silver items are in stock and ship within 1-2 business days. Depending on the item, our diamond products usually ship within 1-7 days. We do offer overnight shipping.

Do you ship internationally?

Yes, International customers are responsible for all duty and taxes.

What is the shipping cost?

Domestic Rates: USPS 1st Class: $0 USPS Priority: $8 UPS 2nd Day: $14 UPS Overnight: $26 International Rates: USPS International 1st Class: $10 USPS Priority International: $25 USPS Priority Mail Express International: $50 FedEX International: $60

Does your jewelry come with a warranty?

Yes, visit our warranty section at http://www.supremedeals.net/Warranties-Returns.html

Do you have a catalog?

No, we do not have any catalogs. We display our collection on our website.

Do you have a physical store?

No, we do not have a store. Everything is sold via internet & phone. This allows us to keep our overhead low, as a result, providing our customers the lowest prices possible.

What about Conflict Diamonds?

Our diamonds are purchased through legitimate channels. We at SupremeDeals.net are a proud supporter of the Kimberley Process. The Kimberley Process is a process to track and certify diamonds. This ensures the legitimacy in the diamond trade and puts an end to the trade of conflict diamonds.