Warranties & Returns

Warranties 

1. Product Excellence Guarantee:
  • All items are covered by a 2-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish.
  • Our warranty is valid only at Supreme Deals. Improper repair of warranty service performed by someone else will void this warranty.
  • All our jewelry is genuine, authentic and of consistent high quality and value.
  • We will replace a missing diamond or gemstone on certain jewelry for up to 2 months after purchase, FREE of charge. This warranty excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger.
  • Please be aware that our 2-month warranty only covers manufacturer’s defects. It does not cover the following:
    • General wear and tear such as scratches, dents, nicks or missing stones.
    • Although our jewelry is resistant to moisture, water damage is not covered.
    • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
    • Lost or stolen parts.
    • Damage due to personal misuse or negligence.
    • Damage, accidental or otherwise, to the item while in the possession of the consumer not caused by a defect in material or workmanship.
  • You must email sales@supremedeals.net and notify us that you will be shipping your merchandise. You must include your name, order number item number with the word “Warranty” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back.
  • Make no reference to the word jewelry or the contents that you are sending on the outside of the box.
  • You must include a copy of the original invoice along with the item you wish to have repaired.
  • All packages must be sent to the following address: 

    1104 16th street.
    Lynchburg Va 24504
  • Insure your package for the value of the contents. You are liable if you fail to insure the package you are returning, exchanging or repairing in the event it becomes lost or damaged. Insurance costs involved in the prevention of loss and damage are very minimal. Insure your item for the total amount you paid when you purchased the item.
  • You are responsible for shipping charges on returns, exchanges and repairs.
  • Use only shipping carriers which provide a tracking receipt and insurance against the package.
If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 14 days of delivery date. Returned items are subject to a 30% re-stocking fee.
  1. Place a copy of your invoice in along with the item(s) you are returning.
  2. For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. We are not responsible for items lost or damaged while en route back to us.
  3. On your original invoice, if the price of the item you are returning is listed as:
    • Less than $500: 
      You can use any carrier to ship your return package.
    • More than $500: 
      Ship your package via US Postal Service Registered Mail (FedEx® and UPS® will not insure merchandise over $500).
All packages must be returned to the following address:
 
1104 16th Street
Lynchburg VA 24504